Terms & Conditions / FAQ

Frequently Asked Questions

Q: What happens when an item is back-ordered?
Back orders are very rare at namebranddirect.com. We keep the shelves of our warehouse stocked deep with every product displayed on our website. A confirmation email is automatically sent with each order so you know exactly what’s going on with your order at all times. However, in the event that one or more of your items is back-ordered, we will ship the in-stock portion of your order and place the other items in temporary back-order status. Once your back-ordered item is in stock, we will immediately ship it at absolutely no cost to you. You may receive multiple shipments for one order, but you’ll never pay a dime in shipping costs. That’s the namebranddirect.com guarantee!

Q: Can I cancel an order once I've placed it?
Namebranddirect.com uses a sophisticated ordering program that utilizes the best technology available to provide you with great customer service and fast shipping. Because all of our orders are generated automatically, orders cannot be canceled once they are in our system. However, all orders may be returned within thirty days for a full refund – no questions asked!

Q: Can I choose a different shipping method?
Namebranddirect.com strives to be number one in overall customer satisfaction. We have researched every shipping method available and have carefully chosen the best way to streamline all orders for quick and easy shipping. Therefore, we do not offer alternative shipping methods. But, keep in mind that we never charge for shipping – never!

Q: Can I contact you by phone?
Namebranddirect.com is an international company dealing in high volume ordering and shipping. This is why we’re able to save you so much money. If we were to hire several customer service agents to operate phones, we would be forced to raise our prices – something we’re simply not willing to do to our valued customers. We have found that communication via email is both efficient and effective – it ensures that you get the best products at the lowest prices!

Q: Can I use a different payment method?
We do not currently accept alternative payment methods and for good reason. Namebranddirect.com has partnered with Paypal, the world’s leader in online credit card safety. Paypal is powered by the online giant, Ebay, and the experts all agree that using Paypal is the safest way to ensure your information will remain just that – your information. Paypal’s patented encryption technology allows you to make online purchases with confidence and peace of mind. Namebranddirect.com never receives your credit card information – Paypal handles all transactions as an added protection for all of our customers. We retain your name and address for shipping purposes only. You have the Namebranddirect.com guarantee that you will never see any spam, emails, or even catalogues. You order your products, we quickly ship them to you. It’s really that simple!

Q: Is my product guaranteed?
Not only do we have the best return policy in the industry, we have the most simple! If you are dissatisfied with your purchase for any reason at all, you may return your product(s) to us within thirty days for a full refund or replacement – no questions asked!

Q: Where is my order? 
At Namebranddirect.com, we pride ourselves on how fast we can get your order into your hands. Fast shipping and low prices is what sets apart from our competitors. All orders placed Sunday through Thursday are processed within twenty-four hours and shipped out accordingly. All orders placed after 1:30 PM EST (10:30 AM PST) Friday and Saturday are processed the following Monday morning.